Support

Reach out to Grand Poker Casino support with your questions, comments, and suggestions. With several toll-free numbers, email, and live chat help, it's easy to reach a customer support agent at all hours.

Phone Support Numbers

Different areas of the casino have casino support numbers. If you are opening a new account call 1-877-332-7501. Fax documents to 1-800-559-7417. Otherwise, these numbers are your best options.

1-800-243-7071 (Racebook)
1-800-243-7890 (Customer Support)
1-800-305-3517 (Customer Support)
1-800-430-5896 (Customer Support)
1-800-442-0151 (Sportsbook)
1-800-762-1253 (Racebook)
1-866-924-3772 (Sportsbook)
1-877-800-7529 (Sportsbook)

If you do call, you need to have your account number and PIN ready. For security reasons, the casino help desk cannot assist if you do not have this information. If you're reaching out to the help desk due to an error you think was made with the scoring of a ticket, you have no more than seven days to reach out. If you make a claim after seven days, it will be denied.

Other Options

Live chat support and email (support@grandpokernetwork.com) are other options. Live chat is the quickest way to reach the help desk. Click Live Chat and chat with a support agent on your mobile device or computer.

A Quick Look at FAQs

You might find that your question has been asked by other casino members. Here are five of the most commonly asked questions. Can Players From the USA, Australia, Canada, or Europe Join? Players from the U.S. are welcome at Grand Poker. U.S. and Canadian players may find the deposit methods to be limited, but there are still options available that can help. Credit cards are available for these North American players. You do have to be the legal age for gambling in your area or 18, whichever is older. Some players are not allowed to join the casino. If you live in Australia, France, Hungary, Portugal, Russia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, or the United Kingdom, you are not eligible. What Happens if You Forget Your PIN? If you forget your PIN, contact customer service through Live Help. The support agent will help you recover your PIN. Can You Deposit With Bitcoin? Bitcoin deposits are available and are processed between 9 a.m. and 11 p.m. There's no fee. You can also arrange your casino payouts through Bitcoin. There is no fee. Bank transfers, credit cards, Person to Person, and several other deposit methods are also available. Some are only processed during certain hours. Be sure to check the table so that you know of these rules before you deposit. People with “verified” accounts have more banking options and eased restrictions. How Do You Get Your Account Verified? To have your account verified, go to the File Upload area to add the correct documents. You can also fax them. Documents that are needed are a copy of your government-issued photo ID, recent bank statement or utility bill, a copy of the front and back of your credit card, and a credit card authorization form. Can You Play Without Registration? Playing without registration is allowed through the “Play for Fun” casino. You'll find it at the bottom of the main casino screen. The casino games available through demo play are limited, but it's a good way to try the casino out before you join.